Privacy Policy

At Incidion ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password)
• Billing information (payment method, billing address)
• Profile information (company name, job title)
• Communications (support tickets, feedback, survey responses)

Information We Collect Automatically

When you use our services, we automatically collect:

• Log data (IP address, browser type, operating system)
• Device information (device type, unique identifiers)
• Usage data (features used, pages visited, actions taken)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information from third parties, including:

• Identity verification services
• Payment processors
• Analytics providers
• Marketing partners

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Send promotional communications (with your consent)

3. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us permission to share

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@incidion.io.

7. Cookies

We use cookies and similar tracking technologies to collect and track information about your activity on our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@incidion.io
• Address: Incidion Inc., [Address]